Work that stayed in production

Personal injury intake ran on phone calls and a shared inbox. Deadlines were tracked by memory, and paralegals spent most of Monday retyping the same facts into three systems.

We built a guided intake flow feeding an agent that structures the answers, checks statute-of-limitation deadlines, drafts the case memo, and files everything into their practice management system with a lawyer approval gate.

Estimators drove to every site. Quote turnaround averaged five days and half of them went stale before the customer replied.

An agent reads uploaded site photos and the customer's description, retrieves comparable past jobs and current material pricing, and produces a draft quote for estimator review.

A three-person support team was drowning in order-status and returns questions, with a bot that only made customers angrier before escalating anyway.

Replaced the FAQ bot with an agent wired directly into the order system and returns policy, empowered to actually issue labels and refunds under defined limits.

Engineering standards, permits, and inspection reports lived in a shared drive nobody could search meaningfully.

Document pipeline plus a retrieval system with citation-backed answers, deployed entirely inside their own tenancy for records compliance.